This privacy policy applies when you visit or use our websites, apps and other services, including events, that refer or link to this privacy policy (each, a “Service”). This privacy policy may be supplemented by additional privacy statements, terms or notices provided to you.
Definely is the primary controller of your personal information provided to, or collected by or for, the Service.
We will indicate within the registration processes of our products and services and other registration forms what types of personal information are required and those that are requested. You may choose not to submit the requested information, but that may limit or prohibit the services that Definely is able to provide to you.
For information about the handling of personal information contained in our service content, such as in case law, please read our Fair Processing Statement below.
We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.
The types of personal information that we collect directly from you depends on how you interact with us and the Service, which may include:
– Contact details, such as your name, email address, postal address, social media handle, and phone number;
– Account login credentials, such as usernames and passwords, password hints and similar security information;
– Other account registration and profile information, such as job title, educational and professional background and qualifications, and photo;
– Payment information, such as a credit or debit card number;
– Comments, feedback and other information you provide to us, including search query data and questions or information you send to customer support; and/or
– Interests and communication preferences, including preferred language.
We may obtain personal information about you from the organisation with which you are employed or affiliated in order to activate and manage your access to and use of the organisation’s subscription to the Service, including:
– Contact details, such as your name and organisational email address, postal address, and phone number;
– Other account registration information such as job title; and/or
– Organisational user ID
We also may obtain contact details and other information about you from our affiliates and from other third parties, including:
– Social networks when you grant permission to the Service to access your data on one or more networks;
– Service providers that help us determine a location in order to customise certain products to your location;
– Businesses with which we offer co-branded services or engage in joint marketing activities; and/or
– Publicly-available sources and data suppliers from which we obtain data to validate or supplement the information we hold.
The Service may automatically collect information about how you and your device interact with the Service, including:
– Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;
– Usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms you used, and pages you visited or searched for on the Service;
– For educational Services, the course modules and test questions you view, answer or complete; and/or
– For location-aware Services, the region, city or town where your device is located in order to provide you with more relevant content for where you are in the world.
We collect this data through our servers and the use of cookies and other technologies. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyse site operations. You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Service. For more details, see the cookie policy of the Service.
Depending on how you interact with us and the Service, we use your personal information. to:
– Provide, activate and manage your access to and use of the Service;
– Process and fulfil a request, order, download, subscription or other transaction;
– Provide technical, product and other support and to help keep the Service working, safe and secure;
– Enhance and improve the Service and our other products, events, and services and to develop new products, services and benefits;
– Offer you customised content and other personalisation to make the Service more relevant to your interests and geography;
– Respond to your requests, inquiries, comments and concerns;
– Notify you about changes, updates and other announcements related to the Service and our other products and services;
– Deliver targeted advertisements, promotional messages, notices and other information related to the Service and your interests;
– Provide you with promotional messages and other information about products, events and services of ours, our affiliates and third parties such as sponsors;
– Invite you to participate in user testing and surveys as well as drawings, sweepstakes, competitions and similar promotions;
– Identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance, or in other ways pursuant to a customer agreement; and/or
– Comply with our legal obligations, resolve disputes, and enforce our agreements.If you are an administrator of an organisation with a subscription to the Service, we will use your details to communicate with you about your organisation’s subscription and related services. If you supply us contact information of your colleagues, we may contact those individuals with communications about the Service that may include reference to you.
